They were able to change rooms with no issues and even gave me a credit for free drinks/dinner for the troubles (even though no fault of the hotel). no issues there! And I changed rooms due to some loud neighbors blasting music. I also read the rooms were dirty and the shower didn’t drain. All you have to do is walk 10-20 feet to the next elevator and crisis averted! I encounter only one slow elevator until someone told me to just walk down the hall to the next one which had no issues so all those reviews are just ridiculous 😅. Well, I unfortunately lost the very long review I just tried to post here but to summarize, don’t read into the negative reviews! I had read the elevators have issues but it’s because they are remodeling and updating the hotel so some (I only found 1) may run slow.

Sheraton Grand Mirage Resort - Port Douglas.

Phuket Marriott Resort & Spa, Merlin Beach.

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